We want you to be happy with your purchase, however, there may be cases where you will need to return your skates (or other merchandise) for a refund. We offer a 365 day return policy on most skates, parts, and accessories in our store! We offer this only on new and unused merchandise. The only exception is on some custom built skates and closeout skates. There is a 10% restocking fee on all returned skates. We will waive the restocking fee if you purchase another set of skates.
We understand that there may be situations in which you will need to exchange your skate for a different size or a different skate. We want you to be satisfied with your purchase and will make the exchange process as efficient as possible. We offer a 365 day exchange policy on most skates, parts, and accessories in our store! We offer this only on new and unused merchandise. The only exception is on some custom built skates and closeout skates.
In order to get you the correct pair of skates as soon as possible please follow the instructions below for returns and exchanges.
RETURNS
Step 1: Fill out our contact form (click here) and choose "Returns" from the drop down list so that we can send you a Return Merchandise Authorization number (RMA). Please include your order number in the form.
Step 2: We will send you the RMA # with a form to print out and put in the box to mail back to us.
Step 3: Allow 15-30 days to see the refund on your credit card.
EXCHANGES
In order to get you skating as soon as possible we have found that the fastest way to do that is for the customer to return the skates to us and immediately order the correct pair of skates in a new order. That way you will get your correct skates in a timely manner. If this poses a problem then just contact us and we will make other arrangements for you.
Step 1: Fill out our contact form (click here) and choose "Exchanges" from the drop down list so that we can send you a Return Merchandise Authorization number (RMA). Please include your order number in the form.
Step 2: We will send you the RMA # with a form to print out and put in the box to mail back to us.
Step 3: Go ahead and place your new order and then allow 15-30 days to see the refund on your credit card.
If you have any additional questions that are not answered here please call us at 888-987-5283.
