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Returns, Exchanges, & Warranties

Return policy
	We want you to be happy with your purchase, however, there may be cases where you will need to return your skates (or other merchandise) for a refund. We offer a 365 day return policy on most skates, parts, and accessories in our store! We offer this only on new and unused merchandise in original box . For this reason, it is highly recommended that you try your skates on indoors on a smooth carpeted surface to ensure proper fit before using them. This will preserve the condition of the items should you choose to return them. Also, it is recommended that your preserve the box in it's original condition. There is a 10% restocking fee on all returned merchandise. We will waive the restocking fee if you purchase another set of skates. Some Custom Built Skates will also be subject to a dismount fee. Shipping is the responsibility of the customer in all directions. Of course, if we made a shipping error we will correct our mistake and no additional shipping cost falls on you, the customer. If you receive a damaged or defective item, we will replace or repair the item for you and will cover the shipping charges. Returns are easy when shopping with TheSkateAuthority.com!
Exchange policy
	We understand that there may be situations in which you will need to exchange your skate for a different size or a different skate. We want you to be satisfied with your purchase and will make the exchange process as efficient as possible. We offer a 365 day exchange policy on most skates, parts, and accessories in our store! We offer this only on new and unused merchandise .For this reason, it is highly recommended that you try your skates on indoors on a smooth carpeted surface to ensure proper fit before using them. This will preserve the condition of the items should you choose to return them. Also, it is recommended that your preserve the box in it's original condition. Some Custom Built Skates will be subject to a dismount fee. Shipping is the responsibility of the customer in all directions. Of course, if we made a shipping error we will correct our mistake and no additional shipping cost falls on you, the customer. If you receive a damaged or defective item, we will replace or repair the item for you. To obtain a different size or item, please place a new order through our website. Exchanges are easy when shopping with TheSkateAuthority.com!
Warranties
	The majority of our skates are covered by a 30-day manufacturers warranty and, in many cases, a 1 year warranty. We also have a few manufacturers that cover their products for life. If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired or replaced. A refund might also be provided for the cost of the merchandise. For more information, please contact us.
Return or exchange your order
	In order to get you the correct pair of skates as soon as possible please follow the instructions below for returns and exchanges. RETURNS Step 1: Fill out our contact form (click here) and choose "Returns" from the drop down list so that we can send you a Return Merchandise Authorization number (RMA). Please include your order number in the form. Step 2: We will send you the RMA # with a form to print out and put in the box to mail back to us. Shipping is the responsibility of the customer in all directions. Step 3: Allow 15-30 days to see the refund (less restocking and shipping fees) on your credit card. EXCHANGES In order to get you skating as soon as possible we have found that the fastest way to do that is for the customer to return the skates to us and immediately order the correct pair of skates in a new order. That way you will get your correct skates in a timely manner. If this poses a problem then just contact us and we will make other arrangements for you. Step 1: Fill out our contact form (click here) and choose "Exchanges" from the drop down list so that we can send you a Return Merchandise Authorization number (RMA). Please include your order number in the form. Step 2: We will send you the RMA # with a form to print out and put in the box to mail back to us. Shipping is the responsibility of the customer in all directions. Step 3: Go ahead and place your new order on our website for your desired exchange item and then allow 15-30 days to see the refund (less shipping fees) on your credit card. If you have any additional questions that are not answered here please contact us.

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